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Refund policy

Refund and Cancellation Policy

A: Right of Withdrawal 

You have the right to cancel this contract within fourteen days. We always aim to be better and to fulfil our customers' requirements, so would be nice if you could provide valuable feedback. Your opinion matters, we want to be able to advance and be the best.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

To exercise your right of withdrawal, you must contact us

  • Company: Aleksandra Ristic The Bio Foods
  • Telephone number: +4915788201238
  • E-mail: hello@thebiofoods.com

by means of a clear declaration of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal:

If you withdraw from this contract, we will have given you all payments that we have received from you, excluding delivery costs, to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have not provided your detailed feedback. 

You must hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

General information:

1) Please avoid damaging and contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage. Please understand that we can only take back goods that are originally sealed.

2) Please do not return the goods to us freight collect.

3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B: Withdrawal form

If you want to cancel the contract, please fill out this form and send it back to us:

E-Mail: hello@thebiofoods.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

 _______________________________________________________

 _______________________________________________________

 Ordered on (*) ____________ / received on (*) _______________

 Detailed description for the withdrawal(*): 

_______________________________________________________

 _______________________________________________________

 _______________________________________________________

 _______________________________________________________

Name of the consumer (s)

 _______________________________________________________

Address of the consumer (s)

 _______________________________________________________

Signature of the consumer (s) (only when notified on paper)

 _________________________

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